Can I exchange my item?
All items come with 30 day exchange warranty from the date you receive your order.
We only replace items if they are defective or damaged. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
How to exchange you item: To exchange your product, please contact us via email at [support@ilightbox3d.com].
Please note your order number and the issue in your message. In order to exchange item, you will be required to send us your item for inspection.
If your item is approved, we will send you a new replacement item free of charge. You will first be responsible for paying for your own shipping costs for the inspection of your item. Shipping costs are non-refundable.
Can I return my order?
Due to limited available quantities, we are unable to offer refunds or returns. All sales are final. Please note, we reserve the right to refuse all returns, reshipments and refunds.
In the unlikely event that a product arrives damage, you must contact customer service within 14 days of receipt.
Please include photos of the issue and include a screenshot of your order confirmation email.
If there are any problems with your order please first contact us via email at [support@ilightbox3d.com]. Please note your order number and the issue in your message.
